We use your information for the following purposes:

• To provide and maintain our AI development and consulting services
• To communicate with you about projects, updates, and support
• To process payments and manage billing
• To improve our services and develop new features
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)
• To analyze usage patterns and optimize user experience
• To train and improve AI models (with anonymized data only)
• To prevent fraud and ensure security

We implement appropriate technical and organizational measures to protect your personal information:

• End-to-end encryption for sensitive data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Incident response procedures for data breaches
• Regular backups with secure storage
• Compliance with industry security standards

Despite our security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly of any breach affecting your personal information.

We may share your information with:

• Service Providers: Cloud hosting, payment processing, analytics
• Business Partners: Only with your explicit consent
• Legal Requirements: When required by law or court order
• Business Transfers: In case of merger, acquisition, or sale
• AI Model Providers: Anonymized data only for model improvement

We do not sell, trade, or rent your personal information to third parties. All third-party service providers are contractually obligated to protect your information.

Under POPIA and applicable laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (right to be forgotten)
• Object to processing of your information
• Request restriction of processing
• Data portability - receive your data in a structured format
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Data Protection Officer at privacy@zenfracta.com

Your information may be transferred to and processed in countries other than South Africa. When we transfer data internationally, we ensure:

• The receiving country has adequate data protection laws
• Appropriate safeguards are in place (e.g., standard contractual clauses)
• The transfer is necessary for contract performance
• You have explicitly consented to the transfer

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.